Expert Advisory
&
Incident Response
When cyber incidents strike, timing, clarity, and trusted guidance matter. Whether you're facing a phishing attack, a data breach, or suspicious activity, we offer calm, expert support to help you respond quickly and protect what matters most.
Our incident response services are confidential, compassionate, and designed for everyday people and resource-limited organizations.
What We Help With
Phishing, spoofing, and scam response
Account takeovers (email, social, financial)
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Ransomware and malware incidents
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Website defacement or shutdowns
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Unauthorized transactions or fraud
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Breach notification questions
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Unusual device behavior or network alerts
We support both technical and non-technical users—from individuals to community organizations.
How We Help
Triage & Assessment
We identify what happened, what’s at risk, and what steps should be taken—within hours, not days.
Step-by-Step Guidance From password resets to working with IT or contacting authorities, we walk you through every step.
Secure Escalation If needed, we help connect you to law enforcement, legal aid, insurers, or private IT specialists.
Post-Incident Recovery We help you regain access, repair damage, and set up safeguards to prevent repeat attacks.
Advisory for Teams & Boards Clear briefings and next steps for small business owners, nonprofit leaders, and organizational boards.
Step-by-Step Guidance From password resets to working with IT or contacting authorities, we walk you through every step.
Secure Escalation If needed, we help connect you to law enforcement, legal aid, insurers, or private IT specialists.
Post-Incident Recovery We help you regain access, repair damage, and set up safeguards to prevent repeat attacks.
Advisory for Teams & Boards Clear briefings and next steps for small business owners, nonprofit leaders, and organizational boards.
Common Tools & Tactics We Support
Email account restoration (Gmail, Outlook, etc.)
Securing compromised websites and domains
Reporting and recovering hacked social media accounts
Resetting credentials with banks, services, and vendors
Assessing damage and preparing simple incident reports
Restoring safe use of devices and networks
Securing compromised websites and domains
Reporting and recovering hacked social media accounts
Resetting credentials with banks, services, and vendors
Assessing damage and preparing simple incident reports
Restoring safe use of devices and networks
Access & Availability
Available to individuals, families, and organizations
First-time help is always free
Sliding scale for ongoing or complex support
Available by phone, email, or secure messaging
First-time help is always free
Sliding scale for ongoing or complex support
Available by phone, email, or secure messaging
Confidential & Ethical
We do not sell, share, or exploit incident data.
All assistance is confidential, and advice is always grounded in ethical standards, nonprofit values, and your privacy rights.
All assistance is confidential, and advice is always grounded in ethical standards, nonprofit values, and your privacy rights.